Refunds/Cancellations

Cancellation by Site / Customer

As a user, you may cancel an order placed by you before the order enters “Shipping/out for delivery” stage. For any permitted cancellations, we will refund payments, if any, made by you under the relevant order within approximately seven (7) working days. you may cancel the order by calling our customer service. In such a case we will refund any payments already made by you for the order. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

Return & Refunds

  • To combat the Corona pandemic, we’re minimising contact points, and hence, will not be able to process returns if not done at doorstep, each return request will be reviewed and actioned considering current situation, all below benefits of return policy are void till 30th December 2021.
  • You may return a product brought from Sresta in case of damage or defect or tampering within 24 Hours of delivery for non-perishable products and within 3 hours of delivery for perishable products.
  • The return and exchange shall be in the form of credit note only and there would be no refund of cash. The date of purchase is printed on the receipt.
  • However, after the period of 24 Hours for non-perishable product and 3 hours for perishable products from the purchase date, we cannot offer you a return & exchange.
  • Products can be returned or exchanged only if the original receipt is presented.
  • The refund or exchange shall be subject to inspection and in case it is not approved, then no refund & exchange shall be initiated.
  • The Product must be unused and in the same condition that you received it. It must also be in the original packaging.
  • The credit note cannot be exchanged or extended beyond the validity mentioned on it.
  • We may change our Return & Exchange policy from time to time.